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FAQ's

PRODUCT QUESTIONS

All of our plugs, tunnels, and hangers are sold as pairs, so the price you see listed is for two plugs! The only exception is for tapers and stretchers, which are sold individually.

If you're interested in purchasing from us in a wholesale capacity, please send an inquiry email to katie@plugyourholes.com!

Due to their organic nature our Stone and Wood products tend to vary from plug to plug in color, consistency, and even shape/fit.

We do our best to match pairs as best we can, but since every pair is unique there is no way to match them perfectly to the photos on our site.

Please keep in mind this doesn’t mean we are sending something other than what you ordered; it just means that what you ordered is unique!

If you prefer something that will be exactly the same every time you buy it, we recommend you check out our wide selection of Steel, Silicone, and Acrylic plugs!

Our incredible production team Handcrafts EVERY pair of Image Plugs, Engraved Plugs, Plug Boxes, and More!

All Image and Engraved Orders take 2-6 weeks to create. (This information is stated in the Terms and Conditions that you agreed to when ordering)

If you do not have updates from us after week 6 PLEASE reach out to us so we can figure out what the hold up is or if any information didn’t get passed along to you.

This 2-6 week window does NOT include your shipping time frame. You will be notified via email when your order is shipped, that email will also include your tracking number.

When you place an order for a pair of Image or Engraved Plugs, our production team starts the process of creating these PYH exclusive pair of plugs. Once these plugs have started production, WE CAN NOT CHANGE THE SIZE & COLOR.

ONLY pre-designed images displayed on the website can be returned, if not worn. CUSTOM image and engraved plugs will not be accepted AT ALL.

We appreciate your understanding, and we are excited to get these item(s) out to you!

If you have any further questions or concerns please email support@plugyourholes.com

To avoid any damage to your Custom Image Plugs we suggest that you avoid showering in them, stepping on them, Hulk Smashing them, or anything else that may damage the integrity of the product.

If your Custom Image Plugs have experienced an untimely demise, please reach out to us and we will assist you.


Please include your picture of your paper, a picture of your plugs, and Contact us via email at support@plugyourholes.com

Wearable area varies based on the material and size of plugs. We are in the process of adding wearable area to every product on our site, but such things take time.

If you see an item without the wearable area listed, feel free to contact us at support@plugyourholes.comand we will tell you what the wearable area is!

Due to the shape of these plugs, we recommend that you only wear these for 5-7 hours MAX at a time. The circulation of blood flow can be affected if worn for any longer than that. Please also note that these should NOT fit very tight. They should fit comfortably. Otherwise you may run the risk of tearing your ears or causing a blowout.

ORDERING QUESTIONS

Most orders are processed within 2 to 3 full business days depending on our order volume, unless this is an image or engraved product. As a smaller independent company we do our best to process orders as quickly as possible and we appreciate your understanding during the busy seasons.

Processing time is different from shipping time, so please refer to the "Shipping Questions" portion of our FAQs for any questions regarding that. If you have any further questions or concerns please email support@plugyourholes.com.

Follow the link below that is associated with the shipping that you purchased. Once there you’ll be able to input your tracking number to easily track your package. Please allow up to 24 hours after receiving your confirmation email for your tracking to update and show any progress. If you have any further questions or concerns please email support@plugyourholes.com

Domestic:

  • USPS 5 Day: (follow link to input tracking number).
  • Fedex 2 Day: (follow link to input tracking number).

International:

  • Asendia International(EPAC STANDARD): No tracking available. If you chose the “free shipping” option this is the shipping you have.
  • Asendia (EPAC SELECT): Limited tracking. You’re able to track your order until it leaves the US. Depending on your country you may receive additional tracking, but it’s not guaranteed. (Follow link)
  • Fedex International: (follow link to input tracking number).

If you have any further questions or concerns please email support@plugyourholes.com

If you purchased shipping that includes tracking, but you cannot find it, please contact support@plugyourholes.com with your contact info and order confirmation number and we will get your tracking number to you!

*If you received free international shipping tracking will be unavailable.

If the order has already been processed we may not be able to modify or change your order before it gets shipped out. However, if we are able, changes or modifications shouldn’t be a problem. If we do make changes, price changes could apply.

Contact us via email at support@plugyourholes.com

Whether it be for your name, email, or address- if your order hasn't been fulfilled we should be able to make any changes for you without issue. Once the package has left our warehouse, it is unfortunately out of our hands. However, we will still keep you up to date on the order. If it is returned to us for any reason, we will contact you.

For any this or any other issue please contact us via email atsupport@plugyourholes.com

Oh no! We are sorry we got the wrong size. Please reach out to us immediately at support@plugyourholes.comand include a picture of the product (next to any plug or tunnels that fit you, and a quarter) as well as your printed invoice that was included in your order. We will rectify the situation!

If your order hasn't been fulfilled, reach out to us immediately at support@plugyourholes.com with the size changes you need, and we should be able to make any changes for you without issue as long as we have that size in stock.

Once the package has left our warehouse, it is unfortunately out of our hands. However, you can return it to us so we can process the exchange for the correct size, if in stock. Please refer to the "Return Questions" portion of our FAQ page or reach out to support@plugyourholes.com

Contact us within 7 days of your order being delivered and let us know!

For information on returns and exchanges please refer to the "Return Questions" section of our FAQ page.

At Plug Your Holes we pride ourselves in packing your orders as safely as possible. However, there is always a chance that your product can be damaged while in transit to you.

If the product(s) arrive broken, chipped, or smashed into pieces, you can contact us at support@plugyourholes.com and we will be happy to rectify the situation!
- Please include your order number, photos of your broken product(s), and a photo of the paper receipt in your order.
- The item(s) must be returned within 14 days of the delivery date.

Once we get the above info, we will send you a return label via email.

If you have further questions regarding returns and exchanges please email us at support@plugyourholes.com

We are so sorry! Please email us immediately at support@plugyourholes.com with your order number, what product is missing, and a photo or your paper invoice- we will be happy to rectify the situation!

If you find a pair of plugs you love but are currently Out of Stock in your size, we suggest you sign up for a restock alert on that product's page. You will be notified via email when that product is back in stock. Some sizes we do not keep in stock as frequently, this has to do with demand! As a business for the last 16 years, we have noticed trends in size and style demands and keep our stock accordingly.

PAYMENT QUESTIONS

We gladly accept major credit cards such as Visa, MasterCard, Discover, and American Express. We also accept Apple Pay, Amazon Pay, PayPal, and even Bitcoin.

We also offer Afterpay on all orders within the United States that are over $35.

SHIPPING QUESTIONS

Short Answer: YES > WORLDWIDE! We offer multiple shipping options for our international customers. Applicable service methods & pricing calculated at checkout based on location & available carriers.

  • Asendia International(EPAC STANDARD)
  • Acendia (EPAC SELECT)
  • Fedex International

Please note that all shipping time frames do not include the time it takes to process your order, and also do not include custom product/ made to order time frames.

Domestic:

  • USPS 5 Day(5 BUSINESS* days after the order has SHIPPED)
  • Fedex 2 Day(2 BUSINESS* days after the order has SHIPPED)

*Business days are Monday-Friday and all bank holidays

International:

  • Asendia International(EPAC STANDARD)
  • Asendia (EPAC SELECT)
  • Fedex International
    *FEDEX INTERNATIONAL SHIPPING TIMEFRAMES ARE ESTIMATES BASED ON FEDEX.COM ZONE BREAKDOWN. Please visit FedEx.com for additional information*

Yes! We offer Domestic FedEx 2-Day and Overnight for our US customers. International Economy, Priority, and Connect Plus for our international customers.

Of course we will. Simply enter a different shipping address in the checkout from the correct billing address listed on your credit card account. We do not ship any order without proper billing information. If your billing information does not match your billing address, we will contact you to sort it out.

We understand how frustrating it can be to have a package go missing, but unfortunately we have no control over a package once it leaves our warehouse.

That said, follow the following steps based on what shipping provider you went through:

USPS: Notorious for scanning orders as “delivered” before they’ve actually been delivered. If you do not see your package on the day you received a “delivered” notification please give it a day or two. Also regularly check with neighbors or others you may live with. If you still haven’t received your package please reach out to our customer support via support@plugyourholes.com

Fedex: If your package says it’s been delivered, but obviously hasn’t please reach out to our support team at support@plugyourholes.com

If your package is returned to our warehouse, don’t panic. There are several reasons this can occur, and our support staff will send you an email in regards to how to best get it back on its way to you.

Please send any other questions/comments to support@plugyourholes.com and we'll be happy to help!

Confirm that your mailbox is able to fit a padded mailer inside, otherwise you may have to go pick it up at your local Post Office.

Please send any other questions/comments to support@plugyourholes.com and we'll be happy to help!

Once your package leaves our warehouse, we unfortunately have no control over it. Keep in mind that not every single package gets scanned immediately when it goes to the post office/courier so try to be patient with the process.

If after 3 business days you still haven’t seen any kind of update, give us a call and we will do our best to help you out! Please send any other questions/comments to support@plugyourholes.com and we'll be happy to help!

RETURN QUESTIONS

We accept returns on most items, EXCEPT: WORN OR ATTEMPTED TO BE WORN JEWELRY, worn clothing, face masks, custom image & engraved items,free random plugs,and ear butter.

Shipping fees may apply to your return depending on the situation:
- If we made a mistake (ex: we sent you the incorrect size, you received the wrong color, they arrived broken, etc.) then we will cover the cost of shipping
- If you made a mistake (ex: you chose the wrong size/color when ordering, or you simply just don't like them) we ask that you cover the cost/printing of the return label. We will issue you a gift card for the amount you spent on the incorrect size as soon as we've received the return and have determined they are not damaged.

If the product(s) arrive broken, chipped, or smashed into pieces, you can contact us! The broken item(s) must be returned within 14 days of the delivery date.

Once we get the above info, we will send you a return label via email.

If you have further questions regarding returns and exchanges please email us at support@plugyourholes.com

If you have further questions regarding returns and exchanges please email us at support@plugyourholes.com

Before you return/exchange your item(s) please read below:

- We accept returns on most items, EXCEPT: WORN OR ATTEMPTED TO BE WORN JEWELRY, worn clothing, face masks, custom image & engraved items, and ear butter,free random plugs.

- You have 14 days from when you receive your order to return/exchange your items.

- If you have it, please return your items in the original packaging.

- Please let us know if you are outside of the U.S. or Canada.

- When you are ready to start your return, please have your ORDER NUMBER, EMAIL, AND ZIP CODE READY- note: your email is case-sensitive and MUST be typed EXACTLY as it appears on your invoice.

To request a Return/Exchange, please email:
support@plugyourholes.com

Plug Your Holes, LLC.
1225 E 18th St.
Kansas City, MO 64108

When I started PlugYourHoles.com in 2006, it was my goal to provide people with quality body jewelry at an affordable price. Over the years the response to our fair prices has been met with a tremendously positive response and has changed the way body jewelry is bought and sold worldwide. In the same spirit that brought you great prices years ago, we are once again reinventing the buying experience by adding a sense of security to your future purchases from PlugYourHoles.com. I introduce to you - The PYH Promise. This promise is an iron clad, no questions asked, satisfaction guarantee. This means that if you have any problems with the products that you receive from PlugYourHoles.com in any way, shape, or form and get ahold of us within 7 days of receiving your order we will replace, refund or credit you for the entirety of the products purchased. The questions of uncertainty are gone forever my friend. Every order made from PlugYourHoles.com now comes wrapped in the PYH Promise!

-Sam Dean

CONTACT QUESTIONS

Email us: support@plugyourholes.com

We get hundreds of emails every day and we do our absolute best to keep up and respond to everyone that reaches out to us. Your satisfaction is our top priority, but sometimes we do get a little behind. Please also keep in mind that the volume of orders increases during the Holiday season.

If we don't reply to your email within 2 days- please reach out again!