FAQ's

All of our plugs are sold as pairs, so the price you see listed is for two plugs. The only exception is for tapers and stretchers, which are sold individually.

When in doubt, check the product description!

If you're interested in purchasing from us in a wholesale capacity please send an inquiry email to wholesale@plugyourholes.com!

Due to their organic nature our Stone and Wood products tend to vary from plug to plug in color, consistency, and even shape/fit.

We do our best to match pairs as best we can, but since every pair is unique there is no way to match them perfectly to the photos on our site.

Please keep in mind this doesn’t mean we are sending something other than what you ordered; it just means that what you ordered is unique!

If you prefer something that will be exactly the same every time you buy it, we recommend you check out our wide selection of Steel, Silicone, and Acrylic plugs!

At Plug Your Holes we love being able to offer our customers a product that we get to create personally, with pride & integrity. However, these products take some time to make, as they are made in house, on an order-by-order basis.

When you place an order for a pair of Image or Engraved Plugs, our production team starts the process of creating these PYH exclusive pair of plugs. Once these plugs have started production, WE CAN NOT CHANGE THE SIZE & COLOR.

ONLY pre-designed images displayed on the website can be returned, if not worn. CUSTOM image and engraved plugs will not be accepted AT ALL.

At Plug Your Holes we love being able to give our customers a custom product that is uniquely theirs. However, these custom products take some time to make.

Each pair of Custom Image Plugs is hand-crafted with precision and care. When you place an order for a pair of Custom Image Plugs, our production team starts the process of creating your one-of-a-kind pair of plugs. Once these plugs have started production, WE CAN NOT CHANGE THE SIZE/COLOR/IMAGE.

The production process usually takes 2 - 4 weeks* but the timing may vary based on order volume. window does not include shipping time*

Once your Custom Image Plugs have been shipped out, you will be sent a confirmation email with your tracking number included.

ANY CUSTOM image or engraved plugs WILL NOT BE ACCEPTED FOR RETURNS. ONLY pre-designed images displayed on the website will be accepted.

If you have any other questions concerning your custom plugs please email us at support@plugyourholes.com

To avoid any damage to your Custom Image Plugs we suggest that you avoid showering in them, stepping on them, Hulk Smashing them, or anything else that may damage the integrity of the product.

If your Custom Image Plugs have experienced an untimely demise, please mail them to us and we will do our best to repair or replace them.
Please include your paper invoice or order number in your return

-PHOTO IMAGES : Photos look best on 1"(26mm) and above. Plugs under 1" (26mm) the photo quality my come out very poor. If you upload a photo image of a person or pet for a pair of plugs under 1" (26mm) we will crop it to the fit the face and not the full body. We highly recommend ourCUSTOM IMAGE PLUGS for Photos. 

-For the best results please upload an EPS, PDF or Adobe Illustrator file. If the image does not meet our standards, we will reach out to you via email.

- You agree that we may have to edit your image to make it work best for the engraving process. This may include but is not limited to: erasing backgrounds, etc.

-These plugs are made to order. Engraved Plugs usually take up to 4 weeks to make, but can sometimes take up to 6 weeks. If there are any delays, you will be notified. This does not include shipping time. We will do our best to keep you notified of any hang ups in the production process.

- We reserve the right to deny production of your custom design and cancel your order at our discretion, for any reason. Reasons include but are not limited to: racist or hateful imagery, pornography, copyrighted or trademarked images / logos, etc. If your design or image has been denied you will receive a full refund and an email alerting you of the denial. You will have a chance to appeal the denial but there is no guarantee of appeal after the decision has been made. 

Wearable area varies based on the material and size of plugs. We are in the process of adding wearable area to every product on our site, but such things take time.

If you see an item without the wearable area listed, feel free to contact us and we will tell you what the wearable area is!

Due to the shape of these plugs, we recommend that you only wear these for 5-7 hours MAX at a time. The circulation of blood flow can be affected if worn for any longer than that. If you're worried about this you can order a size down and they should still fit. Please also note that these should NOT fit very tight. They should fit comfortably. Otherwise you may run the risk of tearing your ears or causing a blowout. Do not be afraid to reach out to our support team for their recommendation of sizing based on information you provide.

Most orders are processed within 48 hours but may take up to 7 full business days depending on our order volume. As a smaller independent company we do our best to process orders as quickly as possible and we appreciate your understanding during the busy seasons.

Processing time is different than shipping time, so please refer to the "Shipping Questions" portion of our FAQs for any questions regarding that.

If you have opted to upgrade your shipping cost to include a tracking number, we will send you a confirmation email with a tracking number attached.

Please allow up to 24 hours after receiving your confirmation email for your tracking to update and show any progress.

For International orders, the same rules apply. Unfortunately we are unable to track orders once they have left the United States

If you want fully tracked shipping we suggest USPS Standard Tracked or Fed-Ex 2 day for our based in the USA
For our international customers we suggest Fed Ex International Economy.

If the order has already been processed we may not be able to modify or change your order before it gets shipped out. If you contact us within a few hours of ordering, changes or modifications shouldn’t be a problem.

Contact us via email at support@plugyourholes.com or message us on Instagram @plugyourholes.

It is extremely important that you provide us with the correct shipping address, but if for some reason you were having an “off-day” when placing your order, contact us immediately. If your order hasn't shipped we should be able to change the shipping address without issue. If the package has left our warehouse we will have to wait until it gets sent back to us. 

For any this or any other issue please contact us via email at support@plugyourholes.com or message us on Instagram @plugyourholes

We're human, and whether we like it or not we make mistakes from time to time. If we shipped you the wrong size we ask that you pack them up in the bubble mailer they came in and simply send them back to us.

For questions on how to return items, please refer to the "Return Questions" section of the FAQ.

Most orders process within 72 hours. However, we are not Amazon and have a fairly small crew handling all of our orders. We do our best to get orders shipped out within a week of when the order was placed, but sometimes problems arise.

We will always contact you directly if there is an issue with your order. If we don't contact you and your order is taking longer than you expected, please know that we're doing our best to get your order shipped out in a timely manner.

If you have further questions about why your order hasn’t shipped out, please email support@plugyourholes.com

If your order has not shipped we can change the size for you without issue. Just send an email about what plugs need to be changed and what size you need to change them to
Please include your order number with your email

If your order has already shipped, you will need to return it to us so we can process the exchange. Please refer to the "Return Questions" portion of our FAQ page.

For any other questions or concerns please email support@plugyourholes.com  

At Plug Your Holes we offer both trackable and non trackable shipping. You must pay for upgraded shipping if you want to receive a tracking number for your order.

If you choose to upgrade to tracked shipping you will receive a confirmation email when your order is shipped. Your tracking number will be attached to this confirmation email.

Please note:Every order receives a shipping confirmation email, but only customers that paid for tracked shipping will receive a tracking number

Plugs, clothing, and everything else we sell can be returned as long as you contact us within 7 days of your order being delivered.

For information on returns and exchanges please refer to the "Return Questions" section of our FAQ page.

At Plug Your Holes we love being able to give our customers a custom product that is uniquely theirs. However, these custom products take some time to make.

Each pair of Custom Plugs is hand-crafted with precision and care. When you place an order for a pair of Custom Plugs, our production team starts the process of creating your one-of-a-kind pair of plugs.

The production process usually takes 2 - 4 weeks but the timing may vary based on order volume.
This 2-4 week window does not include shipping time

Once your Custom Plugs have been shipped out, you will be sent a confirmation email with your tracking number included.

If you have any other questions concerning your custom plugs please email us at support@plugyourholes.com

At Plug Your Holes we pride ourself in packing your orders as safely as possible. However, there is always a chance that your product can be damaged while in transit to you.

If the product(s) arrive broken, chipped, or smashed into pieces, you can contact us and we will send you a new pair free of charge.
- Please include your order number and photos of your broken product(s) and we will send you a return label via email.
- The item(s) must be returned within 14 days of the shipping date.

If you have further questions regarding returns and exchanges please email us at support@plugyourholes.com 

We do our best to catch any mistakes before they go out the door. However, we are all human here at Plug Your Holes and sometimes we mess up.

If you are missing something from your order please email us at support@plugyourholes.com and we will correct our mistake ASAP.

Please include your order number in your email regarding your missing product(s)

If you find a pair of plugs you love but are currently Out of Stock in your size, we suggest you sign up for a restock alert on that product's page. You will be notified via email when that product is back in stock.

We gladly accept major credit cards such as Visa, MasterCard, Discover, and American Express. We also accept Apple Pay, Amazon Pay, PayPal and even Bitcoin.

We also offer Afterpay on all orders within the United States over $35.

Short Answer: YES > WORLDWIDE! We offer multiple shipping options for our international customers. Applicable service methods & pricing calculated at checkout based on location & available carriers.

Please note that all shipping timeframes do not include the time it takes to process your order.

USA:
- PRIORITY SHIPPING: 2-3 Business Days
- STANDARD SHIPPING: 5-7 Business Days
- FEDEX EXPRESS SHIPPING: 2 Business Days
- FEDEX EXPRESS SAVER: 2-4 Business Days
- OTHER FEDEX: Varies depending on location

CANADA & INTERNATIONAL:

- FEDEX INTERNATIONAL ECONOMY: 5-7 Business Days
- FEDEX INTERNATIONAL PRIORITY: 2-3 Business Days
- FEDEX INTERNATIONAL CONNECTPLUS: 3-5 Business Days

*FEDEX INTERNATIONAL SHIPPING TIMEFRAMES ARE ESTIMATES BASED ON FEDEX.COM ZONE BREAKDOWN. Please visit FedEx.com for additional information*

Yes! We offer FedEx 2-Day and Overnight for our customers in the US and FedEx International Economy, Priority & Connect Plus for our international customers.

Of course we will. Simply enter a different shipping address in the checkout from the correct billing address listed on your credit card account. We do not ship any order without proper billing information. If your billing information does not match your billing address, we will contact you to sort it out.

We understand how frustrating it can be to have a package go missing, but unfortunately we have no control over a package once it leaves our warehouse.

We recommend that you check in with any neighbors or housemates to see if it was delivered to the wrong address by accident. If you live in an apartment complex or school dorms, check in with the front desk of your building.

If all of that turns up nothing, give your local post office a call to see if they can help you locate the package. Be sure to keep an eye on the tracking and pay attention to the estimated delivery date. If stolen packages are a big issue in your area we suggest you try to ship your package to an alternative location such a your work or a P.O. Box.

If your package is returned to our warehouse, grab a towel and don’t panic. We will send you an email asking for a new address to resend the package to. The reason we request a new address is to ensure that the package actually gets to you the second time around! If we had a dollar for every package lost by the USPS we would have enough money to start our own postal service (Not really, but you get the idea!) 

USPS is a mysterious creature, full of inconsistency and vague answers. What we can tell you is make sure to have your name and apartment/suite number clearly stated on your mailbox and your sidewalks are shoveled and clear of debris. Also confirm that your mailbox is able to fit a padded mailer inside, otherwise you may have to go pick it up at your local Post Office.

Please send any other questions/comments to support@plugyourholes.com and we'll be happy to help!  

Once your package leaves our warehouse, we unfortunately have no control over it. Keep in mind that not every single package gets scanned immediately when it goes to the post office/courier so try to be patient with the process.

If after 3 business days you still haven’t seen any kind of update, give us a call and we will do our best to help you out! Please send any other questions/comments to support@plugyourholes.com and we'll be happy to help!

Yes, we accept returns and exchanges. If there are any issues with your order you can send it back to us within 30 days of receiving your package.

PLEASE SEE 'How do I make a return/exchange?' for additional info & contact.

We accept returns on most items, EXCEPT: worn clothing, face masks, custom image & engraved items, and ear butter

Shipping fees may apply to your return depending on the situation:
- If we made a mistake (ex: we sent you the incorrect size, you received the wrong color, they arrived broken, etc.) then we will cover the cost of shipping
- If you made a mistake (ex: you chose the wrong size/color when ordering, or you simply just don't like them) then $5 will be taken out of your total refund to cover shipping costs - we’re happy to send you store credit, upon your request

If the product(s) arrive broken, chipped, or smashed into pieces, you can contact us and we will send you a new pair free of charge.
- Please include your order number and photos of your broken product(s) and we will send you a return label via email.
- The item(s) must be returned within 30 days of the shipping date.

If you have further questions regarding returns and exchanges please email us at support@plugyourholes.com 

PLEASE SEE 'How do I make a return/exchange?'

Before you return/exchange your item(s) please read below:

- We accept returns on most items, EXCEPT: worn clothing, face masks, custom image & engraved items, and ear butter

- You have 30 DAYS from when you receive your order to return/exchange your items

- If you have it, please return your items in the original packaging

- Please let us know if you are outside of the U.S. or Canada

- When you are ready to start your return, please have your ORDER NUMBER, EMAIL, AND ZIP CODE ready - note: your email is case-sensitive and MUST be typed EXACTLY as it appears on your invoice

To request a Return/Exchange, please email:
support@plugyourholes.com

Plug Your Holes, LLC.
1225 E 18th St.
Kansas City, MO 64108

When I started PlugYourHoles.com in 2006, it was my goal to provide people with quality body jewelry at an affordable price. Over the years the response to our fair prices has been met with a tremendously positive response and has changed the way body jewelry is bought and sold worldwide. In the same spirit that brought you great prices years ago, we are once again reinventing the buying experience by adding a sense of security to your future purchases from PlugYourHoles.com. I introduce to you - The PYH Promise. This promise is an iron clad, no questions asked, satisfaction guarantee. This means that if you have any problems with the products that you receive from PlugYourHoles.com in any way, shape, or form and get ahold of us within 7 days of receiving your order we will replace, refund or credit you for the entirety of the products purchased. The questions of uncertainty are gone forever my friend. Every order made from PlugYourHoles.com now comes wrapped in the PYH Promise!  -Sam Dean

Email us: support@plugyourholes.com

We get hundreds of emails every day and we do our absolute best to keep up and respond to everyone that reaches out to us. Your satisfaction is our top priority, but sometimes we do get a little behind. Remember: if you cuss at us, call us names, tell us we're not special, or threaten to steal our lunch money we WILL NOT respond. You'll just make us sad. We do our best to treat you with respect and expect the same from you. Please also keep in mind that the volume of orders increase during Holiday season.