Q) Are plugs and tunnels sold in pairs or individually?
A) Every plug on our site is sold in pairs, so the price you see listed is for two plugs. The only exception is for tapers and stretchers, which are sold individually. When in doubt, check the product description!
Q) How do I call Plugyourholes.com?
A) Unfortunately our number isn't as easy to memorize as Jenny's, but you can give us a ring at (816) 214-5945 any time between 9am and 5pm CST, Monday thru Friday!
Q) Can I search by size?
A) Still up in the air, we're working on it.
Q) How can I pay?
A) We accept PayPal and all major credit cards. We no longer accept cash or check.
Q) What's the deal with my Custom Image plugs or Limited Run plugs?
A) The ability to purchase plugs from our Custom Plug line is a beautiful thing. It's even more beautiful how we give you the opportunity to receive a pair of plugs with your own submitted image on it. However, these products take some time to make. Each pair of Custom Plugs is hand crafted with precision and care. When you place an order for Custom Plugs it is immediately sent into our production queue where our plug creators craft each and every one. What that means is your order is entered into our system, and once we complete the plugs entered into production queue prior to you, we start the process of making yours. This process can take up to 2-4 weeks plus shipping time during the majority of the year, but can vary based on the volume of orders we are receiving from season to season. Once they leave our office you will receive a shipping confirmation email, and that will include your tracking number. If you have any questions concerning your custom plugs please do not hesitate to ask. Email us at info@plugyourholes.com and we will gladly tell you the status of your order. Thank you again for ordering with plugyourholes.com!
Q) How long will it take to get my order?
A) Depending on the shipping method you chose it can vary. USPS standard shipping usually takes between 5-10 business days (that excludes weekends), while UPS and premium USPS services are typically faster.
International orders should allow 2-3 weeks for delivery once they leave our warehouse (that means you too, Canada!).
Q) Who do you ship through?
A) You now have the option to select standard USPS shipping (which is free with every order over $50) or a premium shipping option through either the United States Postal Service or UPS. Prices vary on speed and location for these premium services.
Q) How does my band get endorsed?
A) Think you got what it takes to be a PYH sponsored band? Send us a press kit and we'll check it out! Send all endorsement inquires to:
plugyourholes.com
ATTN Brett Crawford
1107 Hickory Street Suite 201
Kansas City MO 64101
Q) Why did you not reply to my email?
A) We get hundreds of emails every day and we do our absolute best to keep up and respond to everyone that reaches out to us. Your satisfaction is our top priority but sometimes we do get a little behind. Remember: if you cuss at us, call us mean names, tell us we're not special or threaten to steal our lunch money we will not respond. You'll just make us sad. :(
Q) Does PYH offer wholesale?
A) Due to the limited and custom nature of the majority of our products we do not offer wholesale at the moment. Maybe one day!
Q) Why are the items I ordered the wrong size?
A) We're human, and whether we like it or not we make mistakes from time to time. If we shipped out the wrong size item to you please don't hesitate to pack them up and send them back to us. Please shoot us an email giving us a heads up so we know how to handle your package once it's received back in our warehouse. From there we'll do a size verification and get you set!
Q) Can I return my products?
A) Unfortunately we can not and do not accept returns or exchanges on body jewelry due to our strict sanitation standards. Once a product is mailed out, we have to assume that it has been worn for the protection of other customers.
Additionally, we do not accept returns on any custom or limited run plugs. We do not give refunds for orders canceled due to impatience or incorrect orders attributed to customer error. Please double check to make sure your order is correct before submitting payment! We offer store credit good for the amount paid in the event that you are unhappy with our service or the amount of time it takes to create a custom, one of a kind plug, but again we will not provide a cash refund on custom orders. Please make sure you select the correct size/design prior to completing your order for custom or limited run plugs.
Apologies for the inconvenience, but at least you can know that the products you buy from us are safe for you and your loved ones.
Q) Hey! My custom plugs' image fell off! Now what??
A) There are a few different ways to avoid such a tragedy. One being don't shower or swim with them. Don't drop them, kick them, step on them or Hulk Smash them. Now to fix them, you'll have to send them back to us. Once we receive them we'll remake them.
Q) Why was my package returned to you guys?
A) If we had a dollar for every package lost by the USPS we would have enough money to start our own postal service. Not really, but you get the idea! USPS is a mysterious creature, full of inconsistency and vague answers. What we can tell you is make sure to have your name, apartment/suite number, height and eye color clearly stated on your mail box. Make sure your sidewalks are shoveled and clear of debris. Make sure your mail box is able to fit a padded mailer in it otherwise you may have to go pick it up.
(We're just kidding about the height and eye color.)
Please send any other questions/comments to support@plugyourholes.com and we'll be happy to help!
